SHIPPING
- Harps Etc. is not responsible for lost or damaged shipments.
- Shipments will be made by UPS or The United States Postal Service (USPS) at a standardized rate according to the chart below:
| $35.00 or less |
$6.00 |
| $35.01 - $100.00 |
$7.00 |
| $100.01 - $250.00 |
$9.00 |
| $250.01 - $400.00 |
$12.00 |
| Over $400.00 |
$15.00 |
- Shipments to Alaska or Hawaii will be billed at actual cost.
- All UPS shipments must have a physical address and phone number. Shipments to a post office box must be by USPS.
- Rush deliveries require additional shipping and handling charges.
- UPS shipment to rural areas may be subject to additional fees.
- Refuse shipment from UPS if the package looks damaged or dented. However, if the merchandise has already been received, contact Harps Etc. immediately and we will report a claim. A replacement will be sent once the claim has been processed. Please save the cartons and packing material until the claim is resolved.
INTERNATIONAL SHIPPING (Includes Canada)
- If the cost of goods is over $100.00 the package will be shipped UPS unless otherwise specified.
- If the cost of goods is under $100.00 and under 4 pounds, shipping will be by USPS Global Priority unless otherwise specified.
- All UPS shipments must have a physical address and phone number with a country code. Shipments to a post office box will be by USPS only.
- Additional fees, duties or surcharges may apply to international shipments and are the responsibility of the customer.
- International shipments will be billed at actual shipping/handling costs.
Shipping to Guam and US Protectorates will be by USPS Global Priority shipping and may take up to 4 business days. These are considered International shipment and are subject to custom fees and import duties.
BACKORDERS
The necessity of backorders is regrettable but unavoidable. A backorder notice will be sent with the order. Please sign and return the backorder card to have your order sent when it becomes available. It is the customers responsibility to cancel any backorders before the backorder item gets shipped or shipping costs will apply.
RETURNS
- All returns must have prior authorization. Call toll free 1-800-836-5559 to request an authorization number and shipping instructions. Some items must be returned directly to the manufacturer for replacement or repair.
- Music, books and harp strings are not returnable unless defective.
- All CDs and Videos must be unopened and in the original plastic wrap unless defective.
- All merchandise must be returned within 30 days from the date of the invoice.
- If possible, return merchandise in the original package.
- The original receipt must be included with the merchandise.
- All returns must be returned prepaid.
- Replacements will be shipped postage free with standard service. Extra charges may apply for rush shipments.
TERMS AND CONDITIONS
All sales are made under the terms and conditions established by Harps Etc. No shipments will be made without prior credit approval. Unless otherwise specified, all shipping charges are the responsibility of the customer. Other restrictions apply.
